The message reaches the engineers.
We're a small Australian team. Founding members get a direct line to the people building Shield, not a tier‑one support portal. We aim to reply within one business day — on WhatsApp, usually much sooner.
Talk to us on WhatsApp.
Not sure which Shield fits your house, whether it suits your modem, or whether it suits you at all? Message us and ask. The reply comes from Khalid, the founder — a real answer from the person who built it, and “it's not for you” is an answer we give.
WhatsApp messages only — it isn't a phone line. Tapping opens WhatsApp with a short greeting already typed; nothing is sent until you press send.
General & support
Setup, ownership, troubleshooting, founding‑batch questions, or anything else.
Hello / partnerships
Story enquiries, reseller conversations, or anything else commercial. Journalists: the press kit has the facts, the photographs and the boilerplate.
Security disclosure
Found something? Please write privately. See the disclosure policy.
WOMBATS Shield is designed and engineered in Australia. Australian Consumer Law applies to consumer purchases.
The business behind Shield: trading-entity details in our terms of sale.