Guides

How to use your Shield.

A short How-To for every page of your Shield's local dashboard. Each one is also available as a printable PDF. Features vary by model, so each guide notes which Shield it applies to.

The Help page on a Shield Vault: How can we help? Step-by-step guides to connect an iPhone, iPad, Android phone, Mac or Windows PC to the family files, and to back up iPhone photos. — Your Shield has a Help page of its own, too: step-by-step guides stored on the Shield, which work offline. Shield Vault shown.

Getting started

Setting up your ShieldConnect Shield to your modem and run the wizard — about 15 minutes, once.Shield Core, Edge & Vault Reading the DashboardYour Shield's status, services, and protection summary at a glance.Shield Core, Edge & Vault

Protection & devices

Using the Shield pageDNS filtering, allow/block lists, pause, filter updates, SafeSearch and app blocking.Shield Core, Edge & Vault Managing devices (Control)See every device on your network and pause internet or Shield for one device.Shield Core, Edge & Vault YouTube and your ShieldWhat the YouTube SafeSearch option does, why comments disappear, and the truth about YouTube ads.Shield Core, Edge & Vault Installing software updatesDownload a signed update file from WOMBATS and install it in about 30 seconds.Shield Core, Edge & Vault Admin: power, password & resetRestart or shut down, change the admin password, update, or reset the network/factory state.Shield Core, Edge & Vault

Travel

Travel Wi-FiShield's travel Wi-Fi — over a cable on Shield Edge, cable-free on Shield Vault. Turned on only when packing for travel, off at home.Shield Edge & Vault

Storage, media & backups

Storage & disksMount external storage, check disks and services, and run disk operations.Shield Edge & Vault Jellyfin media serverThe richer way to browse and play your media library in a browser or app.Shield Edge & Vault DLNA media serverBrowse your media on a DLNA-capable TV, console, or media app on your network.Shield Edge & Vault The Recycle BinRecover files deleted from shared storage, or empty the bin to reclaim space.Shield Vault only The encrypted Vault & recovery keySet your Vault passphrase, save the recovery key, and lock or unlock encrypted storage.Shield Vault only Time Machine backupsReview stored Mac backups and permanently remove ones you no longer need.Shield Vault only

Need a hand?

As a founding member you have a direct line to the people building Shield. Talk to us, the same email reaches the engineers.