Plain‑language refund and warranty terms.

For purchases made by consumers, the Australian Consumer Law (ACL) gives you guarantees about the quality, fitness for purpose and matching description of products. These guarantees apply in addition to anything written here. Nothing in this policy excludes, restricts or modifies any non‑excludable consumer guarantee.

Our hardware warranty is offered alongside those rights, not in place of them.

Use Shield on your own network for 30 days from delivery. If it isn't right for your home, tell us — we'll email a prepaid return label and refund the full purchase price.

The home trial is for households: consumer orders delivered to residential addresses in Australia and New Zealand. Business orders are welcome, but the change-of-mind trial doesn't apply to them.

Conditions, in plain English:

• One trial per household.
• Everything comes back: Shield, power supply, cable, box and the numbered founding card.
• The tamper seal on the case stays intact. There's nothing inside to set up — everything is done from your browser.
• No damage beyond normal handling.
• Refunds go to the original payment method, within 5 business days of the Shield arriving back with us.

When a trial Shield comes back, we re-image it from the signed factory image — nothing from your home survives on it. A returned founding number is retired, never resold.

International orders: the 30-day change-of-mind window applies to unopened Shields only, and return shipping is at your cost.

These conditions apply to change-of-mind returns only and don't limit your rights under Australian Consumer Law.

To start a return, email support@wombatss.com with your order reference within the 30-day window. We'll send the label and confirm the steps, and we'll ask (optionally) what didn't fit — it helps us build a better Shield.

Every Shield is covered by a 12‑month hardware warranty from the date of delivery. The warranty covers the Shield itself and its power supply. If either develops a fault that isn't caused by physical damage or misuse during that window, we'll repair or replace it at our cost.

Email support@wombatss.com with your order reference and a short description of the issue. We'll either troubleshoot remotely or arrange the repair / replacement.

Founding Edition Shields are built and dispatched by hand during the first batch. We may follow up with you directly during fulfilment to confirm SSD upgrade choices on Shield Vault, or to walk through unusual network setups. That hands‑on contact is part of being a founding member, not a sign that anything is wrong.

If Shield arrives visibly damaged in transit, please don't use it. Email us within 7 days with photos of the packaging and the device, and we'll arrange a replacement at our cost.

We don't refund paid shipping fees on change‑of‑mind returns (founding-batch AU/NZ dispatch is free, so for most orders there is nothing to withhold). Optional paid SSD upgrades on Shield Vault are non‑refundable once the upgraded SSD has been provisioned and shipped, except where required by ACL.

For refund, return, or warranty questions, contact support@wombatss.com. We aim to respond within one business day.

WOMBATS Shield is a registered business name of Ausbotics Pty Ltd (ABN 24 655 781 150). Your purchase and any refund are with Ausbotics Pty Ltd, trading as WOMBATS Shield.