Refund Policy

Refund and return process

If you need help with a refund or return, contact support with your order reference, product details, and a short description of the issue. We will review the request and explain the next steps.

Beta hardware expectations

Limited beta hardware is first batch hardware. Customers should expect beta-stage documentation, setup refinement, and support follow-up while the product experience is improved.

Early users can provide feedback that may influence future improvements, but feedback does not promise specific feature delivery.

Returned hardware condition

Returned hardware should be sent back with reasonable care, including the device, included accessories, and packaging where available. Hardware that is damaged, missing parts, or altered may affect the return review.

How to contact support

For refund, return, or support questions, contact support@wombatss.com.