WOMBATS Shield
Privacy policy

Plain-language privacy policy.

This page covers how we handle personal information across orders, support and the website. The architectural privacy story for the Shield appliance itself is on the threat model page.

Local-first management

WOMBATS Shield is designed around local‑first network management. Filtering decisions and the management dashboard run on the appliance on your network. There is no vendor cloud control plane and no telemetry pipeline back to us by design.

What the appliance does not store

Shield does not maintain a browsing-history report or a behavioural profiling dashboard. AdGuard Home defaults that would have produced these have been disabled or restricted in our build.

What the website handles

When you place an order, sign up to the waitlist, or contact support, we collect the information you provide, name, email, shipping address, order reference, and any details you include in your message, in order to process the order or respond to you.

Payments are processed by Stripe. We don't see or store your card details. Stripe sends a payment confirmation directly.

What we don't do

We don't sell your information. We don't share it with marketing partners. We don't use it to build a profile of you. The waitlist email is one list with a one‑click unsubscribe.

External services we rely on

The website uses standard web infrastructure for hosting, email and payments. The Shield appliance reaches out to fetch filter list updates, software bundle updates, and upstream DNS resolution. None of those flows include personally identifying data we collect.

Australian Privacy Principles

We handle personal information in line with the Australian Privacy Principles. If you have a privacy question or want to access or correct the personal information we hold about you, contact support@wombatss.com.

Changes

We'll update this page if our practices change. The version you see is current as of the date below. We don't use opaque, undated “privacy updates” for material changes.